Thank you for visiting and shopping at www.alldaygreen.com. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges within the U.S. are FREE. Flat rate DHL Express and USPS shipping is used for countries outside the U.S.
Standard shipping times are as follows:
– Within the domestic U.S.: 3-5 business days.
– Canada: 5-10 business days.
– All other countries: 10-20 business days.
Note: Please note that the situation with COVID-19 has impacted shipping times, so the above mentioned times are subject to change.
* International shipments (outside the US and Canada) are subject to additional customs charges at the destination. AllDayGreen is not responsible for additional customs clearance charges. If the order's tracking information has not been updated in over 3 months from the ship date, we will refund the product fees, but not including the shipping fees.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
AllDayGreen is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
AllDayGreen is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Our Returns Policy provides detailed information about options and procedures for returning your order.